When booking a birthday party at the Adventure Center of Asheville, you could be overwhelmed with all of our safety rules and regulations. So please read through all this information before you book. Then we will be glad to help you plan the best birthday party ever!
Overall Rules & Regulations
Asheville Treetops Adventure Park Rules and Regulations
Every participant must be 4 years old and over and weigh less than 265 lbs. Monitor and Escort Rules apply. Also, on this page is our Treetops Adventure Park Ground School Video to get you ready to climb.
- Closed Toe Shoes are required.
Kid Zip Rules and Regulations
Every participant must be 4 years old and over and weigh less than 225 lbs. Monitor and Escort Rules apply.
- Closed Toe Shoes are required.
Kolo Bike Park
Our trails are color-coded for beginner, intermediate and advanced riders. So we suggest that you split your group into those levels when riding and have at least one riding adult with each group. Those adults are free. We do not monitor our trails when they are open.
- Closed Toes Shoes and Helmets are required to be worn while riding
All of our aerial activities are scheduled with trip times every day the Adventure Center is open. Your trip time is the time that you walk to your activity from our Welcome Center after you have checked in. We start each aerial activity with a ground school (where you learn more about the activity, the equipment, and the safety rules), get geared up, and practice your gear BEFORE you start zipping or climbing. Then the remaining time is for zipping or climbing. For the Kid Zip and Treetops Park, the total trip time is 2 hours. During that time, everyone in your party will climb at least 2 trails on the Treetops Park (or a trail 2 times) or complete the entire KidZip park at least once.
For Kolo Bike Park, your trip time is flexible. However, it must start and end during our regular hours.
For you and your guests to be ready for your trip time, everyone must arrive at least 20 minutes before the trip time. This will allow time to park, check in to the welcome center with your signed waivers, use the restroom and be ready to start at your trip time.
If you or your guests are late, we will do our best to accommodate. But late arrivals often forfeit their activity. They will miss ground school which is required before any guest participates in any aerial activity. And once an activity starts, our staff are very busy working with the guests who were on time. Unfortunately, our aerial activities are not “walk-in” activities, like a park or a trampoline park. Each participant must complete gear up and ground school. Therefore, late arrivals are often not able to join the group.
We have a very strict policy for adult escorts and monitors for children for their safety.
Treetops Park: Participants are ages 4 and over. Children are required to have adult escorts and monitors. Please see the chart. An adult monitor is a watching adult over the age of 18. An adult escort is a paying/climbing adult over the age is 18 who is under 265 lbs.
Kid Zip: Participants are ages 4-10. Each child who is 4-6 years old, is required to have an adult escort. That is a paying and zipping adult who is under 225 lbs. and under 6’2” for each child that age. For kids age 7 and over, an adult monitor (watching adult) is required. For ages 7 and older, adult escorts are not required but may accompany kids age 7 and over. Older siblings may also zip with younger siblings, but they are not allowed to be “escorts” unless they are 18 years old or older.
Kolo Bike Park: For kids under the age of 13, a 5:1 adult escort is required for trail riding. Pump Tracks, Jump Line, Littleville, and Skills area require an adult monitor.
Number of Guests
- The Purple Trail Adventure Park Party has a maximum of 10 participants.
- The Treetops Park maximum depends on the availability of the trip time and can range from 10 participants to 30 participants.
- KidZip has a maximum of 8-12 participants depending on the trip time booked.
- Kolo Bike Park usually does not have a maximum number of guests as riders are spread out on over 100 acres.
You may bring guests like grandparents or parents of your guests to the Birthday Party. They may watch and participate in the picnic area. Do not count them in your guest count.
We have several areas where you can set up a picnic for cake and snacks! They are all first-come/first-served areas and can be used if open. They include the picnic table area beside the Treetops Park, across from KidZip, and the scattered gazebos throughout the property. You are also welcome to bring picnic blankets and camp chairs and grab your own space on the lawn beside the parking area.
You may use this space before or after your activity. If you use the picnic area before, please be sure to check into the office first with your guests to get armbands and allow plenty of time to be ready for your activity. If you want to use the picnic space after your activity, please keep in mind that we do close after our aerial activities have finished.
Occasionally, groups rent an area of ACA. And often during the winter, our tent is down. But if you see a spot open, you are welcome to use it. Just please be sure to share the larger areas with other guests and to clean up after yourselves.
You are welcome to bring in food and beverages, just not alcohol. And if you need to drive to our back entrance near to tent to load or unload, please let us know.
Guarantees & Cancellations
For all aerial activities, your final number and final payment are due a week (business days) before your activity.
- No refunds for reservations canceled less than 7 days before the activity date unless a cancellation guarantee is purchased.
- Rescheduling is treated as a cancellation.
- No refunds for inclement weather.
Optional Cancellation Guarantee
- For a non-refundable 7.5% fee, a full refund will be given for any reservation canceled by 1 pm the day before the activity date.
- Full credit in form of a voucher, except the fee, will be given for an activity canceled the same day, prior to activity time.
For Kolo Bike Park, payment is due on arrival for your actual numbers.
For aerial activities, we do plan to start your activity on time RAIN OR SHINE. Regardless of the forecast, we expect you to arrive on time ready to go on your adventure. However, we do monitor the actual radar. If there is lightning within 8 miles of the Adventure Center, we get everyone down to the ground. Then we get everyone back up as soon as possible just as a pool or golf course does. We do operate in rain, wind, snow, sleet, cold, and sunshine! But please know that we are always monitoring the weather conditions.
We do close Kolo if the trails, pump tracks, or jump line are too wet. This is for the safety of the riders and the condition of our park. We suggest a call to the office at 828.225.2921 to check conditions before arrival. And we suggest rain dates, just in case.
Gratuity is optional for our rangers and is not included in your invoice. If you would like to add a gratuity amount to your invoice, please let us know. Or you can drop that off at the office, after your event. It is optional but appreciated by the rangers for going above and beyond.
Waivers must be signed BY A LEGAL GUARDIAN and are required for every participant. Once you make a reservation, you will be sent a waiver to share with your group. The name on the waiver is the participant and one waiver per person, please. Please ask everyone to fill out their waivers BEFORE ARRIVAL to save time at check-in.
What to Wear
For Aerial Activities
- closed-toe shoes are mandatory (tennis shoes are fine)
- long shorts or pants
- you may want to wear a collar shirt because of the harness on your shoulders
- tie long hair back in a low ponytail (as you will be wearing a helmet) and no dangling jewelry
- bring a raincoat in case of rain (we go rain or shine)
- for cold weather: synthetic, wool or fleece layers work great with wool/fleece socks, gloves that your hands can move easily in, a warm coat, and warm hats that will fit under helmets
- close toe shoes are mandatory
- bike helmets
Location & Directions
PLEASE FOLLOW OUR DIRECTIONS–
GPS does not always take you to our parking lot.
85 Expo Drive, Asheville, NC 28806, 828.225.2921
The Adventure Center of Asheville is located behind Regent Park on Regent Park Drive, adjacent to the Crowne Plaza Resort in Asheville. You can access our parking lot from either Expo Drive (through the Regent Park Shopping Center or Sams Club Parking Lot) or from Resort Drive, past the Crowne Plaza Resort.
Look for our white Adventure Center of Asheville signs.
From the East or Downtown Asheville
Take I-240 West until you cross the French Broad River on The Bowen Bridge. Take Exit 3A straight onto Hwy 19/23 also known as Patton Avenue. Turn right at the second light onto Regent Park Blvd. Follow the drive which veers to your right. Turn left at end of the road at the sign for the Adventure Center of Asheville and Crowne Plaza Resort. The Adventure Center of Asheville is at the top of the hill on your left. Please park in our lot and check-in at our Welcome Center!
From the West
Take I-240 East to Exit 3A (left-hand exit ramp). Turn right at the second light onto Regent Park Blvd. Follow the drive which veers to your right. Turn left at end of the road at the sign for the Adventure Center of Asheville and Crowne Plaza Resort. The Adventure Center of Asheville is at the top of the hill on your left. Please park in our lot and check-in at our Welcome Center!