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Frequently Asked Questions

FAQs

What kind of attire is appropriate?

Aerial Activities

    • You will be wearing a full body harness and a helmet 

 

  • Closed toe shoes are mandatory for every activity (tennis shoes are fine)- no sandals allowed

 

  • Long shorts or pants are suggested
  • You may want to wear a collar shirt because of the harness on your shoulders 
  • Tie long hair back in a low pony tail (as you will be wearing a helmet) and no dangling jewelry
  • Cell phones/cameras you may bring at your own risk 
  • Bring a raincoat in case of rain (we go rain or shine)
  • For cold weather: synthetic, wool, or fleece layers work great with wool/fleece socks, gloves, a warm coat, and warm hats that will fit under helmets 

Though you can bring any small personal items (i.e. phones, wallets, etc) on our tours we are not responsible for any lost or damaged items. We recommend keeping any phones or wallets in a secure zipper pocket.

Do I have to progress up through the course?

No, you can continue to do one course multiple times as long as you are within your time limit.

What is the trip time? And what does it include?

The 2-hour trip time includes your ground school time and your climbing time.  We guarantee that you will climb on at least two aerial trails during your trip time. 

Can kids go while I’m on the ground watching?

Check out the Age Breakdown Chart on our Rules and Regulations section.  Monitors are watching adults. Escorts are paying and climbing adults.

Are cameras alright to take with me?

Cell phones/cameras you may bring at your own risk . However, you will need the use of your hands while climbing.

What if I don’t use all of my time?

Sorry, unless there is an emergency situation that requires you to come down, there is no rain check or refund for partial time used.

What ages can climb the Treetops?

Ages 4 and over.  However, younger participants are required to have paying escorts and/or watching monitors.  Please review our age chart. 

Kids age 4-6 will receive a roller that is attached to their full body harness. They will use this roller on our ground trail, the Purple Trail until they have the confidence to go higher to the Green or Blue Trail with a 1:1 adult escort (paying/climbing adult). 

Is this a zipline tour?

The Treetops Park is not a Canopy Zipline Tour. It includes aerial elements that can be mentally and physically challenging for all ages. The seven trails range in height and difficulty. Each trail consists of a variety of obstacles such as: a kayak in the sky, climbing walls, and various styles of bridges.

Is this a guided tour?

Due to the way our Park was designed, our staff do not accompany you on aerial trails.  Participants individually use our “smart clips” or “rollers” to ensure they are connected to our aerial trail cables at all times.  However, we do have aerial park rangers on the ground monitoring all Guests in case they need assistance.  

Can you choose how high you want to climb?

The Treetops Park is “challenge by choice”. The trails range from 12 to 50 feet in the air and, depending on your age, you can choose which trail and at what difficulty you want to challenge yourself.

What is the activity level of this Adventure Park?

Guests must be able to walk up steps and on challenge elements like swinging bridges, and cable wires. While, the beginner trails are not strenuous, they do require the participant to have balance and some flexibility. The higher you go the more difficult and strenuous the challenges become.

Is the Treetops Park just for kids?

Treetops is not a “kid” park.  The Yellow, Orange, Red and Black trails are very adventurous at 40-60 feet in the air and offer every participant a great challenge!!

What gear do we use?

Every Guest is provided with a five-point seated full body harness and a helmet. We use a “smart clip” system for Guests to navigate the Treetops Course as well as the “roller” system for our younger participants.  All gear used is in compliance with the standards set by The Association for Challenge Course Technology.

FAQs

What is proper ziplining attire?

Aerial Activities

    • You will be wearing a full body harness and a helmet 

 

  • Closed toe shoes are mandatory for every activity (tennis shoes are fine)- no sandals allowed

 

  • Long shorts or pants are suggested
  • You may want to wear a collar shirt because of the harness on your shoulders 
  • Tie long hair back in a low pony tail (as you will be wearing a helmet) and no dangling jewelry
  • Cell phones/cameras you may bring at your own risk 
  • Bring a raincoat in case of rain (we go rain or shine)
  • For cold weather: synthetic, wool, or fleece layers work great with wool/fleece socks, gloves, a warm coat, and warm hats that will fit under helmets 

Though you can bring any small personal items (i.e. phones, wallets, etc) on our tours we are not responsible for any lost or damaged items. We recommend keeping any phones or wallets in a secure zipper pocket.

What are the weight requirements of the Zipline Canopy Tour?

70-250 lbs, Guests may be weighed on arrival as this is an important requirement for our staff and guests

What is the activity level of the Zipline Canopy Tour?

While zipping on the Zipline Canopy Tour is not a strenuous activity, Guests do have to climb the stairs of our zipline tower.  The zip speed of the Guest is manually controlled, therefore every Guest participates in ground school to practice before climbing the tower. Our first three ziplines are designed to be a little slower and shorter than the rest of the lines so that participants can gain confidence before getting on our faster ziplines. Guests must be able to use their arms to steer and slow down the zipline trolley.

Will I be in the trees?
Yes! although our course is in an urban, park like setting, there are many beautiful trees on the course! Most of our platforms are in trees, some over 150 years old! Some of our zips go through the canopy, and some are in the open air! 3 of our platforms are in the “Jenga” tower, which is 54 feet to the top!
What is the layout of your course?
We offer 10 ziplines and 3 sky bridges, 2 that are 100 feet long! After “ground school,” you will do 3 introductory zips to help you “get your wings,” then you will traverse to the top of the tower where you will start your journey through the trees!
What is the highest we will be on the course?
Our highest platform is about six stories high, and our highest zipline is about 70 feet above ground!
How high/long are the ziplines?

Our ziplines range in length from approximately 75’ to 1,200’.  Our two longest ziplines (both of which are tandem zips where Guests zip side by side) are only available on our full-length tour.  The highest point on our course is approximately 65’ above ground.

Can I wear my sunglasses or baseball cap?
Yes! Sunglasses usually stay on with the help of a helmet, but a strap will ensure they stay on. Baseball caps work best when they don’t have the button on the top.
Will I zipline over water?
No. This particular course is an urban course on a 125 acre property 1 mile from downtown Asheville. It does offer breathtaking views of the city skyline as well as the surrounding Blue Ridge Mountains. Our company does offer another zipline/canopy tour just 53 miles from this location where you can zip over the Pigeon River twice on 1200 foot ziplines, as well as by a waterfall and over a creek!
What ages can zip the Canopy Tour?

Ages 8 and over.  Participants must also be between 70 and 250 lbs.  Children under the age of 13 are required to have an adult escort.   

Are there 2 Canopy Tour Options?

Yes!  We offer a Full Tour and an Express Tour.  The Full Tour includes 11 ziplines and 3 sky bridges. This trip includes the Skyline Zip which has 1,200 foot lines that you can zip side-by-side with a friend.  Trip time: 2-3 hours

The Express Tour is 7 ziplines and 1 sky bridge with a trip time of 1-2 hours. 

See our zipline map.

What is the trip time? And what does it include?

The trip time includes an extensive ground school and your zipping time.  Our ground school includes getting on your gear and learning how to zip at our location, as well as practicing on the ground before you climb the tower. 

Is this zipline tour in the forest or mountains?

Our Canopy Tour is at the Adventure Center which is 5 minutes from downtown Asheville.  It is an urban tour, not in a forest. It is set on a 124-acre resort and designated tree preserve perched in and amongst some of the oldest and largest oak trees in Asheville. Zippers will enjoy scenic mountain views, as well as spectacular views of the Asheville skyline, as they fly through tree-lined corridors. 

Are there staff escorts?

Yes!  Every zipline tour will have 2 ranger escorts per 10 participants. 

What gear do we use?

Our Guests and guides both wear the same type of gear which includes: a five-point full-body harness, a helmet, a zipline trolley, and padded gloves. All gear used is in compliance with the standards set by The Association for Challenge Course Technology. 


FAQs

What ages can zip the Kid Zip?

This Zipline Park was created for kids ages 4 to 10 years. Kids ages 4-6 are required to have a 1:1 paying adult escort. Kids ages 7-10 are required to have an adult monitor.  Kids older than 10 may participate on KidZip with their younger friends or family. Parents are also welcome and may be required to zip due to kids age.

What is the trip time? And what does it include?

The 2-hour trip time includes your ground school time and your zipping time.  The 2 hour time period allows for all zippers the opportunity to complete the entire course multiple times. 

Is this a guided tour?

Due to the way our Park was created, our staff do not accompany you on the Kid Zip. Participants individually use our “rollers” to ensure they are connected to our aerial zipline cables at all times.  However, we do have park rangers on the ground monitoring all Guests in case they need assistance.  

Can you choose how high you want to zip?

No and Yes!  The ziplines range from 50 feet to 250 feet long.  They range in height from 25 feet high to ground level.  As you zip through the park, the lines get higher and longer.  However, there is an exit point in the middle of the course for Guests who do not want to zip the higher, longer lines. 

What is the activity level of KidZip?

Guests must be able to walk up steps, ladders and land on platforms.  While the ziplines are not strenuous, they do require the participant to have balance and some flexibility.  

What is the maximum weight/height limit for the KidZip?

Maximum weight of Guest is 225 lbs. and 6’4”. 

What gear do we use?

Our Guests wear a five-point full-body harness, a helmet, and a trolley.  The trolley we use on KidZip is a continuous roller meaning it does not come off the cable until the Guests reaches an exit point on the ground. All gear used is in compliance with the standards set by The Association for Challenge Course Technology.

Kolo Bike Park FAQs

Do you have bikes/helmets to rent to use at Kolo?

Yes, we have several kinds of bikes: Striders, Hard Tail and Full Suspension Bikes.  We also have bike helmets to rent. Call our office for more information: 828.225.2921

Do you have bikes/helmets to rent to use off property?

Yes, call our office to find out what is available.  828.225.2921

Can I bring my own bike?

Yes, you can.  You just have to pay a use fee for the Park. And you must bring a bike helmet to wear at all times.

Do you have specials for Kolo?

Yes, check out our specials page on the website. 

Kolo Rules and Regulations, Ages, Drop Offs

Kolo Bike Park Rules & Regulations

All riders must be checked in and paid before riding Kolo Bike Park.  

Bike Helmets and Closed Toe Shoes are required while riding at all times.

The Adventure Center of Asheville, including Kolo Bike Park, does not assume responsibility for riders on the trail system, jump systems, features or pump tracks. Random advanced level features, obstacles, and drops exist throughout the park. Riding is at your own risk and it is understood that changes in park conditions due to weather, other riders, and general use are out of the control of the Adventure Center of Asheville.

 Riders age 13 and under or Beginner Riders

  • Are required to have an adult (age 18+) on property
  • Since riding Kolo is not supervised, we highly recommend that beginners or kids riding Kolo for the first time are escorted on trails by an adult (18+)

 Riders age 14+

  • Are allowed to ride independently without adult supervision 

Drop-Offs

  • Riders under the age of 16 are NOT allowed to be dropped off and left without adult supervision for more than 3 hours. 
  • The Adventure Center of Asheville Welcome Center must be notified when riders are dropped off without immediate transportation options on property.

General Adventure Center FAQs

When is ACA open?

We are open all year!  In the summer we are open seven days a week.  In the Spring and Fall, we are open on Wednesdays-Sundays.  In the winter ACA is open on the weekends, except we often open around holidays.  Kolo Bike park may close due to wet conditions. It is best to make a reservation to check our trip times and make sure we are open! 877.247.5539  or adventureavl.com

Are there any special rates, discounts or events?

We do have several events and specials all year long at ACA. Check out this page for that information! 

Should I make a reservation?

Reservations are highly recommended every day that we are open!  We have set start times for each of our activities (except Kolo Bike Park) and a maximum number of participants for each trip time.  And sometimes those trip times are booked. Therefore, to ensure that you arrive on time and that you and your group can do the activity that you want, we suggest you make an advanced reservation!  Walk-ins are welcome but in order to guarantee a spot on one of our tours it is best to reserve online at www.adventureavl.com or at 877.247.5539.

When is payment due?

Full payment is due at time of reservation.

When should I arrive for my reservation?

Please arrive at least 20 minutes before your start time and check into the office.  That will give you enough time to complete your waivers and get ready to start your activity at the set reservation time.  If you are not ready to go at our start times, you may forfeit your trip.

How do I make a group reservation?

If you have a group of 10 people or more, please call or email group sales: 828.450.3400 or groups@adventurecenterofasheville.com

Can I fill out the waiver before arrival?

Waivers are required for every participant for every activity at the Adventure Center.  If the participant is under the age of 18, a LEGAL GUARDIAN is required to sign the waiver. 

You may pre-print the waiver and bring it in for faster check in.

The name on the waiver is the participant. One waiver per person, please. 

In the event that you received a waiver email, please use that link to fill out your online waiver before arrival.

Kolo Bike Park Waiver

What you should wear/bring?

Aerial Activities

    • You will be wearing a full body harness and a helmet 

 

  • Closed toe shoes are mandatory for every activity (tennis shoes are fine)- no sandals allowed

 

  • Long shorts or pants are suggested
  • You may want to wear a collar shirt because of the harness on your shoulders 
  • Tie long hair back in a low pony tail (as you will be wearing a helmet) and no dangling jewelry
  • Cell phones/cameras you may bring at your own risk 
  • Bring a raincoat in case of rain (we go rain or shine)
  • For cold weather: synthetic, wool, or fleece layers work great with wool/fleece socks, gloves, a warm coat, and warm hats that will fit under helmets 

Though you can bring any small personal items (i.e. phones, wallets, etc) on our tours we are not responsible for any lost or damaged items. We recommend keeping any phones or wallets in a secure zipper pocket.

Kolo Bike Park

  • Closed toe shoes are required
  • Helmets must be worn while riding at all times. 
Do you have food and beverages on site?

We have a small amount of snacks and non-alcoholic beverages in the ACA office for purchase.  You are welcome to bring your own snacks, food and non-alcoholic drinks. We do have several gazebos and a large tent that you are welcome to use if they are not reserved for a group. 

ACA is located near several local restaurants as well as chain restaurants. 

Cancellation Questions

Do you still do the aerial activities in the rain?

We do plan to go RAIN OR SHINE for every aerial activity. Regardless of the forecast, we expect you to arrive ready to go, as we are planning for your adventure. 

If there are lightning/thunderstorms in the area, we monitor the actual radar very carefully and get all Guests and staff down to the ground if there is an actual storm within 10 miles of the Adventure Center.  Then, hopefully, we get everyone back up as soon as possible to finish your adventure.

What is the Cancellation Policy?
  • Full Refund except for one $10 reservation fee for activity cancelled 14 days in advance.
  • $20 per person cancellation fee for activity cancelled between 14 and 7 days.
  • No refunds for reservation cancelled less than 7 days before activity date unless cancellation guarantee is purchased.
  • Rescheduling is treated as a cancellation.
  • No refunds for inclement weather.
Is there an optional cancellation policy?

Optional Cancellation Guarantee:

  • For a nonrefundable 7.5% fee, full refund will be given for any reservation cancelled by 1pm the day before the activity date.
  • Full credit in form of a voucher, except the fee, will be given for an activity cancelled the same day, prior to activity time.
  • Must be purchased before payment of activity.

Directions/Parking

How do I get to the Adventure Center?

PLEASE FOLLOW OUR DIRECTIONS– GPS does not always take you to our parking lot. 

85 Expo Drive, Asheville, NC 28806

Plenty of free parking in the parking lot by our office.

From the East or Downtown Asheville

Take I-240 West until you cross the French Broad River. Take Exit 3A straight onto Hwy 19/23 also known as Patton Avenue. Turn right at second light onto Regent Park Blvd. Turn left at end of road at sign for Crowne Plaza Resort. The Adventure Center of Asheville is at the top of the hill on your left.

 

From the West (I-26, I-40, I-240)

Take I-240 East to Exit 3A (left hand exit ramp). Turn right at second light onto Regent Park Blvd. Turn left at end of road at sign for Crowne Plaza Resort. The Adventure Center of Asheville is at the top of the hill on your left.

Gratuity

Is there gratuity included for the rangers?

Gratuity is optional for our rangers/staff and is not included in your invoice. If you would like to add a gratuity amount to your invoice, please let us know. You may also tip our staff after your activity at our office or at a few scattered “tip” boxes around the Adventure Center.  It is optional but appreciated by our staff for exceptional service.

Donations

Does the ACA make charitable donations?

The Adventure Center of Asheville and Wildwater are locally owned and operated. We believe that being a responsible business means giving back to our community. Therefore, we contribute over $75,000 a year to schools, community organizations, at risk populations, healthy living, and green/environmental programs throughout the region.  This includes our annual event in June, Zipping for Autism, in which we have donated over $250,000 since 2013 to family services for autism support in Western North Carolina.

 

Each year, we receive many donation requests for financial assistance, tickets and merchandise in support of many charitable organizations and schools.  We regret that we cannot approve all requests.  Ineligible donation requests include monetary donations and individual fundraisers. 

 

We accept donation requests for activity passes via the following form four times a year and are glad to review your request at those times.  Current requests will be reviewed after March 31, June 30, September 30 and December 31.   Therefore, all requests in between those time periods must be submitted prior. 

HOURS: FRI-SUN | 10AM-5PM | PLUS DEC 19-23 & 26-31 EVERY DAY

Fun adventures for the full family, Ages 4+

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Keith Bayer
Keith Bayer
November 27, 2022.
Absolutely Awesome!!
Len Gabel
Len Gabel
November 13, 2022.
This is a great place if you have never zip lined. The guys made it safe and comfortable and lots of fun. Beware the corny jokes.
Terri Frenia
Terri Frenia
November 4, 2022.
Very nice people, fun time :)
Ceiara Cartony
Ceiara Cartony
October 30, 2022.
Our favorite time of year, 5th yr experiencing The Haunted Trail -- never to disappoint! Thanks for another awesome year!
Adam Graham
Adam Graham
October 25, 2022.
So much fun. Definitely worth a visit. The Zipline guides are hilarious and fun.
Alexis A.
Alexis A.
October 25, 2022.
My son and I went ziplining, we did the short course. Though we were both terrified - it was extremely exhilarating! Brandon and Briggs were awesome instructors, and were also patient with me with each line as I was not able to get the courage to lift my feet to go 😳(I was too scared). Highly recommend visiting!
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Visit Us

The Adventure Center of Asheville is located adjacent to the Crowne Plaza Resort at 85 Expo Drive in Asheville.

Take Exit 3A off of I-240 | Off Patton Ave behind Regent Park

85 Expo Drive
Asheville, NC 28806

Contact Us

Reservations:
+1 (877) 247-5539

Welcome Center:
+1 (828) 225-2921

Email:
info@adventurecenterofasheville.com

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